Privacy Policy
Last updated: 25 August 2026
This Privacy Policy describes how PaniLelo (“we”, “our”, “us”) accesses, collects, uses, shares, retains, and deletes information when you use the PaniLelo Android app, Owner Web dashboard, and related services (the “Service”).
PaniLelo helps water suppliers (owners), field workers, and customers manage deliveries, billing, payments, and related workflows.
This policy is written to align with Google Play’s User Data requirements under Privacy, Deception and Device Abuse. Disclosures here should match your Play Console Data safety form.
Privacy contact: panileloapp@gmail.com
1) Who this applies to
- Brand owners who run a water delivery / agency business in PaniLelo
- Workers invited by an owner
- Customers who create or are linked to an account
- Visitors of our website / Owner Web dashboard
PaniLelo is a business tool and is not directed at children under 13.
2) Information we collect
2.1 Account and identity
- Name, email address, phone number
- Authentication via Firebase Authentication (email/phone and Google Sign-In where offered)
- Role (owner / worker / customer), brand / business name
- Optional profile photo
2.2 Business data you create
- Customers, Area / Group, products, prices, schedules
- Invoices, deliveries, payment records, notes, notices
- Worker records, cash / expense ledger, approvals
- UPI ID text, payment notes, and payment screenshot proofs (where plan allows)
- Product images and other images you choose to upload
2.3 Location (sensitive)
With your permission, we may access approximate and/or precise location to let owners set a supply area and to help customers find nearby suppliers. Location is not used for advertising profiling.
2.4 Photos / media you select
When you add a profile, product, QR, or payment-proof image, we process only the file you select for that feature. We do not scan your full photo library.
2.5 Notifications
With permission where required, we may send local or push notifications for bills, reminders, approvals, and service alerts.
2.6 Device, diagnostics, and advertising
- Technical data needed to run and secure the app (for example app/OS info used by Firebase / Play services)
- On Free owner accounts, Google AdMob may show banner ads and may use the Android Advertising ID under Google’s policies and your device ad settings
- Google Play Billing purchase tokens / product IDs to activate and restore subscriptions
We do not collect telephony persistent identifiers (IMEI, IMSI, SIM serial) to link them to your personal data.
3) How we use information
- Create and manage accounts and roles
- Sync business records across eligible devices and Owner Web
- Generate invoices, track payments, deliver reminders, and show dashboards
- Enable worker cash settlement and payment/expense approvals
- Provide nearby-supplier and supply-area features
- Provide subscriptions, restore purchases, and enforce plan limits
- Show ads on Free owner plans
- Secure the Service, prevent abuse, troubleshoot, and support users
- Comply with law and platform requirements
We do not sell personal and sensitive user data.
4) Permissions we may request
| Permission / access | Purpose |
|---|---|
| Internet / network | Sync, auth, ads, billing |
| Location (approx. / precise) | Supply area & nearby suppliers |
| Notifications | Bill / approval / reminder alerts |
| Photos you pick | Profile, product, QR, payment proof |
| Play Billing | Subscriptions |
| Advertising ID (AdMob, Free owners) | Serving / measuring ads |
5) Sharing of information
Within your workflow
Data is visible to users in your brand according to role (owner, worker, customer).
Service providers
- Google Firebase — authentication, database, file storage, remote config, messaging as used
- Google Play Billing — subscriptions
- Google AdMob — ads on Free owner experiences
- Google Sign-In / Play services — authentication and platform services
- Firebase Hosting — website pages including this policy
We may also disclose information if required by law or to protect rights, safety, and security. We do not share personal data for unrelated third-party marketing.
6) Security
We use reasonable safeguards, including HTTPS/TLS for network traffic to our backends, authenticated access, role-based visibility, and cloud provider controls. No method of storage or transmission is 100% secure.
7) Data retention
We retain account and business data while your account is active and as needed to provide the Service. After deletion completes, we remove associated user data from active systems, except limited records we must keep for security, fraud prevention, disputes, tax/accounting, or legal compliance. Local device caches may remain until cleared or the app is uninstalled. Play subscription records follow Google’s policies.
8) Account and data deletion
If you create an account, you can request deletion of your account and associated data.
Web (outside the app): Delete account
Email: panileloapp@gmail.com with subject Account deletion request, including the email/phone used to sign in.
In-app: request deletion from Settings / Profile, or contact support from your signed-in account.
We verify the request and delete the account and associated user data. Freezing an account is not deletion. Limited retention may apply only as described above.
9) Your choices
- Update profile and business records in the app or Owner Web
- Revoke location, notification, or photo permissions in Android Settings
- Limit Advertising ID / ads personalization in Android Settings
- Cancel subscriptions in Google Play
- Request account/data deletion as above
10) Children’s privacy
PaniLelo is not intended for children under 13. We do not knowingly collect personal data from children under 13. Contact us if you believe a child provided personal data.
11) International processing
Service providers (including Google) may process data in data centers outside your country. Where required, we rely on appropriate safeguards and provider terms.
12) Deception, device & network abuse
PaniLelo is designed as a transparent business app. We do not use the Service to deceive users about identity or data practices, distribute malware, abuse device/network resources, or harvest installed-app inventories unrelated to documented features.
13) Changes
We may update this policy. Material changes are reflected in the “Last updated” date.
14) Contact
- App / service: PaniLelo
- Privacy & deletion:
panileloapp@gmail.com - Website: https://paniwala-zeromineralwater.web.app/
- Account deletion: delete-account.html